• Orders are processed within 1-3 business days after receiving payment, excluding weekends and holidays.
• Orders placed after 3:00 PM or on weekends will be processed the following business day.
• You will receive an email notification once your order has been processed and shipped, including tracking information when applicable.

2. Shipping Methods and Delivery Times

We offer various shipping options, and delivery times may vary based on your location and the shipping method selected at checkout.

Domestic Shipping:

• Standard Shipping: Typically takes 5-7 business days.
• Expedited Shipping: Typically takes 2-3 business days.

International Shipping:

• Shipping times for international orders typically range from 7-14 business days, depending on the destination country.

Please note that delivery times are estimates and may vary due to factors such as customs processing or weather conditions.

3. Shipping Rates

Shipping rates are calculated at checkout based on the destination and weight of your order. The exact shipping cost will be shown before you complete your purchase.

• Free Shipping: We offer free standard shipping on all domestic orders over $75.
• International Shipping Fees: International shipping fees will be calculated at checkout. Additional customs duties and taxes may apply depending on your country’s regulations and are the responsibility of the customer.

4. Tracking Your Order

Once your order has shipped, you will receive an email with a tracking number and a link to track your shipment. If you do not receive tracking information within 3 business days of placing your order, please contact our customer service team at [email protected].

5. Order Delays

While we make every effort to ship your order promptly, delays can sometimes occur due to unforeseen circumstances such as:

• Weather conditions
• High demand periods (holidays)
• Issues with the postal service or courier delays

If your order is delayed, we will notify you and provide an updated delivery estimate.

7. Customs and Import Duties (International Orders)

For international shipments, customs fees, import duties, and taxes may be applied when the order reaches the destination country. These fees are the responsibility of the customer and vary depending on the country’s regulations. We recommend contacting your local customs office for more information.

8. Missing or Damaged Packages

• Missing Packages: If your package does not arrive within the estimated delivery time, please contact our customer service team. We will assist in tracing the package and, if necessary, file a claim with the carrier.
• Damaged Packages: If your order arrives damaged, please take photos of the damaged items and packaging, and contact us within 7 days of receiving the order for assistance with returns or exchanges.

9. Address Changes

If you need to change the shipping address after placing your order, please contact us as soon as possible. Once an order has been processed or shipped, we are unable to change the address.

10. Contact Us

If you have any questions about our shipping process, or if you need help with tracking, please contact us at [email protected].